How Can We Help Today?
Owned and operated by Aurevia Patio, we are happy to answer questions about patio furniture, pergolas, fire pits, or your order.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your patio furniture or accessory ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If your furniture set, pergola, or fire pit does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or size?
Exchanges are handled on a case-by-case basis. Contact us with your order number and we will walk you through the available options for your patio piece.
What materials are your patio furniture sets made from?
Our collections feature weather-resistant materials such as powder-coated steel, all-weather wicker, and UV-resistant fabrics designed to hold up through sun, rain, and seasonal changes. Check each product page for specific material details.
Do pergolas and gazebos require assembly?
Yes, most pergolas and gazebos arrive with detailed assembly instructions and all necessary hardware. We recommend two people for setup, and our support team is available if you have questions during the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Quick Responses
Most inquiries receive a thoughtful reply within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your patio? Return eligible items within 30 days per our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
